Cancellation policy
Installment Plans
Customers who purchase through an installment plan may cancel their plan by providing 15 days written notice before their next scheduled payment date. To request a cancellation, please contact us at raineartistryco@gmail.com
Please note:
- Cancellations received after the notice period has passed will take effect on the following billing cycle.
- Any payments already processed at the time of cancellation are non-refundable, as they cover goods or services already received or shipped.
- Outstanding balances remaining at the time of cancellation are still due in full unless otherwise agreed upon in writing.
Pre-Orders
You may cancel a pre-order at any time before the item has been fulfilled and shipped. Once a pre-order has been dispatched, it cannot be cancelled, but may be eligible for return under our standard return policy.
To cancel a pre-order, contact us at raineartistryco@gmail.com with your order number and cancellation request.
- Full refunds will be issued to the original payment method within 5-7 business days of the cancellation being confirmed.
- If a pre-order was placed using an installment plan, please refer to the Installment Plans section above.
How to Request a Cancellation
To cancel any purchase option, please reach out to our support team:
- Email: raineartistryco@gmail.com
- Phone: 1-236-313-2769
- Online: 'Contact Us' Page
We aim to respond to all cancellation requests within 2 business days.
Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page and will apply to new purchases made after the effective date.