Privacy policy

Privacy Policy

Effective Date: April 1, 2026| Last Updated: April 15, 2026

 Governing Law: PIPEDA (Canada) & BC PIPA | Jurisdiction: British Columbia, Canada

1. Introduction

At Raine Artistry Co. ("we", "us", or "our"), we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our Shopify store at shopraineartistryco.com (the "Site").

This policy complies with Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

By using our Site, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information that you provide directly to us, as well as information collected automatically when you use our Site.

Information You Provide

  • Name, billing and shipping address, email address, and phone number
  • Payment information (processed securely through Shopify Payments and PayPal — we do not store full payment card details)
  • Account login credentials, if you create a store account
  • Any communications you send to us (e.g. support inquiries)

Information Collected Automatically

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on the Site, and referring URLs
  • Cookie and tracking data (see Section 6 for details)

3. How We Use Your Information

We use your personal information only for the following purposes:

  • To process and fulfill your orders (physical and digital products)
  • To communicate order confirmations, shipping updates, and support responses
  • To send marketing emails via Flodesk, where you have opted in
  • To improve our Site and customer experience using analytics data
  • To detect and prevent fraud or unauthorized transactions
  • To comply with applicable Canadian laws and regulations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information with trusted third-party service providers solely to operate our business. These include:

Shopify Our store is hosted on Shopify Inc. Shopify processes and stores your data on our behalf as our e-commerce platform provider. For more information, visit shopify.com/legal/privacy.

Shopify Payments & PayPal Payment transactions are processed securely by Shopify Payments and PayPal. These processors have their own privacy policies and PCI-DSS compliance standards. We do not have access to your full payment card details.

Flodesk If you subscribe to our email list, your name and email address are shared with Flodesk to deliver marketing communications. You may unsubscribe at any time via the link in any email. For details, visit flodesk.com/privacy.

Google Analytics We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects anonymized usage data via cookies. You can opt out using the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Meta Pixel (Facebook/Instagram) We use the Meta Pixel to measure the effectiveness of our advertising and to deliver relevant ads. This tool may collect data about your activity on our Site and link it to your Facebook or Instagram profile. You can manage your ad preferences at facebook.com/ads/preferences.

Shipping Carriers For physical product orders, your name and shipping address are shared with our shipping carriers to fulfill delivery.

5. Legal Basis for Processing

Under PIPEDA and BC PIPA, we collect and use your personal information based on:

  • Consent — provided when you make a purchase, create an account, or opt into marketing emails
  • Contractual obligation — to fulfill orders you have placed with us
  • Legitimate business interests — such as fraud prevention and improving our services
  • Legal obligations — to comply with Canadian tax and consumer protection laws

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience and gather analytics data. These include:

  • Essential cookies — required for the Site to function (e.g. shopping cart, checkout session)
  • Analytics cookies — used by Google Analytics to track site usage (anonymized)
  • Marketing cookies — used by Meta Pixel to measure ad performance and support targeted advertising

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Canadian law. Specifically:

  • Order and transaction records are retained for a minimum of 7 years for tax and accounting purposes
  • Marketing email subscriber data is retained until you unsubscribe
  • Analytics data is retained in accordance with Google Analytics' default retention settings

8. Your Rights

As a resident of British Columbia or Canada, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Withdrawal of consent — withdraw your consent to our use of your data (subject to legal or contractual restrictions)
  • Unsubscribe — opt out of marketing emails at any time using the unsubscribe link in our emails

To exercise any of these rights, please contact us at the details below. We will respond within 30 days as required under PIPEDA.

9. Data Security

We take the security of your personal information seriously. Our Site is hosted on Shopify, which uses industry-standard SSL/TLS encryption for all data transmitted through the Site. Payment information is handled directly by PCI-DSS compliant processors (Shopify Payments and PayPal).

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Site after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Business Name: Raine Artistry Co.
  • Email: raineartistryco@gmail.com
  • Mailing Address: 101-1967 Trans Canada Hwy E, Kamloops, BC, V2C 4A4
  • Phone: 236-313-2769